Return Policy
Last updated: November 24, 2025
1. Service Returns and Cancellations
Camartes offers a flexible cancellation policy for services booked through our platform. The specific terms depend on the service type and provider policies.
2. Cancellation Timeline
Free Cancellation:
- Up to 24 hours before the scheduled service: Full refund
- Between 12-24 hours: 80% refund
- Between 6-12 hours: 50% refund
- Less than 6 hours: No refund (cancellation fee may apply)
Note: Some service providers may have different cancellation policies. Always check the service details before booking.
3. Product Returns
For physical products purchased through Camartes:
- Return request must be made within 7 days of purchase
- Product must be in original condition and packaging
- Proof of purchase (invoice/receipt) is required
- Items damaged due to user negligence are not returnable
- Return shipping costs are the responsibility of the buyer, unless the item is defective
4. Refund Process
Service Refunds:
- Refunds are processed within 5-7 business days
- Refund is credited to the original payment method
- Cancellation fees (if applicable) will be deducted
Product Refunds:
- Refund initiated after receiving and inspecting returned item
- Processing time: 7-10 business days
- Refund amount depends on product condition
5. Non-Refundable Items
The following are generally non-refundable:
- Services already completed
- Digital downloads or consumable items
- Items purchased with promotional/discount codes (if stated)
- Items returned after the return window
- Services cancelled less than 6 hours before appointment
6. Service Provider Issues
If you are unsatisfied with a service provider's performance:
- Report the issue within 24 hours of service completion
- Provide detailed description and evidence (photos, videos)
- Our team will investigate and determine appropriate action
- Full or partial refund may be issued based on investigation
- Service provider may be subject to action or removal
7. Quality Guarantee
We strive to ensure quality services. If a service provider fails to meet agreed standards:
- Document the issue with details and media
- Contact customer support within 24 hours
- We will work with the provider to resolve the issue
- If unresolved, you may be eligible for a refund or re-service
8. Payment Issues
If you encounter payment problems or unauthorized charges:
- Report immediately to our customer support team
- Provide transaction details and evidence
- We will investigate within 48 hours
- Fraudulent charges will be reversed immediately
9. No-Show Policy
If you do not cancel properly and miss your scheduled service:
- No refund will be issued
- Full payment is charged
- You may reschedule for a future date (subject to availability)
- Repeated no-shows may result in account restrictions
10. Service Provider Cancellations
If a service provider cancels:
- Full refund is issued automatically
- Refund processed within 24 hours
- Option to reschedule with same or different provider
- Compensation may be offered for inconvenience
11. Exceptions and Special Cases
Camartes reserves the right to handle special cases on an individual basis, including:
- Emergency or urgent service situations
- Natural disasters or force majeure events
- System errors or technical failures
- Disputes between users and service providers
12. Dispute Resolution
In case of disputes regarding returns or refunds:
- Contact our customer support team with details
- Provide all relevant documentation and evidence
- Our team will review and respond within 48-72 hours
- If unresolved, escalation to management is available
- Final decision is binding and conclusive
13. Contact Us
For return or refund inquiries, please contact:
Email: support@camartes.com
Phone: +91-7435055508
Website: www.camartes.com
Address: Ahmedabad, Gujarat, India
14. Policy Changes
Camartes reserves the right to update this Return Policy at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of the updated policy.